However, if you want to upgrade to a device using a monthly device payment agreement you can switch your upgrade eligibility with another line on your account that is eligible. To learn how, refer to the How to switch upgrade eligibility with someone else on my account section of our Upgrade Your Device. Limit 1 offer per account. May not be combined with some offers or discounts (e.g., Carrier Freedom); existing customers who switch may lose certain benefits and monthly device credits. 5G: Capable device required; coverage not available in some areas. While 5G access won't require a certain plan or feature, some uses/services might. Your contract with Sprint is done and your tired of paying the $90 each month. You decide to cancel you Sprint account and take your favorite smart phone over to a pre-paid wireless plan (or cheaper monthly plan) over at Boost Mobile. You enter in your MEID and you get 'MEID/ESN provide is not eligible for activation with Boost. In order to activate your phone, you will need both a Boost Mobile SIM card and the phone’s IMEI number. Find your phone’s IMEI or MEID (DEC) number by opening up the phone dial pad and pressing.#06# If this does not work, then you can look under the battery (phones with removable batteries only) or in the phone’s settings menu. This device is not eligible to swap Hi there, I am trying to swap to an iphone i just bought from a friend, when i enter the meid number it tells me:this device is not eligible to swap? The phone was formerly a sprint phone but now says boost with the new sim in it, i previously used this sim with another iphone on.
A Device Unlock enables T-Mobile equipment to use a non-T-Mobile SIM card to connect to a different international or domestic network. This can also be known as a SIM unlock, network unlock, or carrier unlock.
On this page:
What is a Device Unlock
- Device Lock status determines what networks a device can use to make calls, send messages, and use data.
- Locked devices can only be used on the network of the wireless provider that sold the device.
- Unlocked devices can be used with any carrier that supports its network type.
- Not all devices are compatible with every mobile network, unlocked devices may work differently depending on the carrier’s network.
- Traveling internationally? Many T-Mobile plans include benefits and service when traveling internationally. See International Roaming services to learn more.
- A device unlock is not a security feature, for security locks see:
Check unlock status
- Log into your MyT-Mobile account using a web browser.
Note: This option is not currently available on the T-Mobile app. - Click Account from the top left of the screen.
- Select the line of service using the device.
- Click Check device unlock status under the Device details to check your status:
- Device unlocked: You're good to go! The can be used with compatible SIM cards.
- Device locked: This device can only be used on the T-Mobile Network. See Eligibility & requirements below.
Eligibility & requirements
Contact us if you:
- You received a warranty or device protection replacement device and your original device was eligible to be unlocked.
- You are military personal deployed overseas and your account is in good standing. Deployment papers can be provided to our Care department to process a device unlock.
All other requests must meet the below account and device requirements to be unlocked:
Requirement | Learn more |
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The device must have been purchased by T-Mobile |
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The device must be paid in full. |
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The device IMEI cannot be blocked |
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The device must have sufficient usage on your T-Mobile account. | |
Postpaid accounts |
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Prepaid accounts |
The device must have been active on the account for at least one year. Exception: T-Mobile prepaid devices are eligible to be unlocked after $100 in refills have been applied to each active line on the account after the device was purchased.
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This Device Is Not Eligible To Swap. Time
Android On-Device unlock
- Make sure you are connected to the T-Mobile network or Wi-Fi.
- Swipe up on your Home screen to open the Apps tray and follow the steps below:
- Samsung
- Newer devices: Settings > Connections > More Connection Settings
- Older devices: Use the Device Unlock app pre-installed on your device. If you do not have this app, your device is unlocked or it is on a 2019 or newer OS.
- OnePlus (6T and newer): Settings >Wi-Fi & internet > SIM & network
- T-Mobile REVVLRY: Settings >Network & Internet > Mobile network > Advanced
- Google Pixel: Locate the T-Mobile Device Unlock (Google Pixel Only), this can be downloaded from the play store.
- Samsung
- Select Network Unlock.
- Select Permanent Unlock
- Wait while the device completes the unlock.
- Restart the device.
- Contact us if:
- You do not see the apps or settings listed for your device.
- You meet the eligibility requirements but cannot unlock your device.
- You have a device not listed above.
This Device Is Not Eligible To Swap. Boost
Contact us & email support
Can't Find An Eligible Device
This Device Is Not Eligible To Swap. Home
- Verify your device meets the unlock requirements.
- Have your device IMEI ready, you can find this on your MyT-Mobile or dial *#06# from your device.
- Contact your Team of Experts by dialing 1-877-746-0909.
- When your Device Unlock is ready, you will receive an unlock notification via email.
- Once you have received your confirmation email:
- Android: See Android On-Device unlock
- Apple: Insert a non T-Mobile SIM card into your device and complete the first-time use.
- If the device has already been set up, follow the on-screen instructions to sign into your Apple ID.
- If you don't get the setup prompt or if no SIM is available:
- Back up your iPhone.
- After you make a backup, erase your iPhone.
- Restore your iPhone from the backup you just made.
- All other devices: Steps vary by device.
- Search for and click on your device How-Tos page.Scroll down and click Security.
- Select Mobile Device Unlock.
- Follow the instructions provided